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Refund Policy - The No. 1 Matrimony Site for Khatris - KhatriHitaishi.com - Khatri Hitaishi

Welcome to khatrihitaishi.com matrimonial service, an initiative by The Khatri Group of Companies which shall unless excluded by or repugnant to the subject or context be deemed to include its affiliates, successors, agents and assigns (hereinafter referred as Service Provider). khatrihitaishi.com shall mean and include  the website developed by Service Provider from time-to-time pertaining to matrimonial service only. All the payments for services related to khatrihitaishi.com are to be deposited in the name of “The Khatri Group of Companies.”

Payments for the various services offered by khatrihitaishi.com shall be on a 100% advance basis. All the payments for the services once paid will be non-refundable and any amount paid shall stand appropriated. By using our services and making payment to khatrihitaishi.com on the website or mobile application, you agree to be bound by these payment terms & refund hereinafter referred as Payment Policy. Please read the Payment Policy carefully. All the payment will be handled as per this Payment Policy.

Any other information provided by you on the site will be handled according to our "Privacy Policy", "Disclaimer" and "Terms & Conditions"

Service Provider does not warrant that the Services will be uninterrupted or error-free. Service Provider provides the service on an "As Is" basis. However, Service provider will take all necessary and important steps to provide its users error free, uninterrupted user experience. There may be delay and interruption in the availability of the services. The Users/Members should acknowledge that use of the services is solely at their cost and risk. Service Provider is not responsible for suspension of the Services, irrespective of the reasons for such interruption/suspension.

     1.Acceptance of this Payment Policy

This Payment Policy is an electronic contract that sets out the legal binding terms of use for making payment to purchase membership service on this website. This Payment Policy can be modified by Service Provider at any point of time. Any such modifications will become effective as per the discretion of Service Provider. By accessing khatrihitaishi.com and making payment, you accept this Payment Policy and agree to all of the terms, conditions and notices contained or referenced herein.

     2.Purchase of paid membership

To purchase a 'Paid Membership', User has to register as a FREE/Unpaid member. Once User is registered with khatrihitaishi.com, please follow the following steps to purchase paid membership: -

  1. Go to 'khatrihitaishi.com' and login to your account.
  2. From your dashboard click on the 'Upgrade to Connect' Option. You can choose the appropriate membership plan and follow all the instruction to make payments.

     3.Methods of payment

khatrihitaishi.com offers a wide range of Indian and International payment options. User can make payments using major Credit Card, Debit Card & Net Banking.

     4.Safety while using online payment gateway

Every payment transaction you do on ‘khatrihitaishi.com' is 100% secure. All payments are processed using highly secured Payment Gateway.To provide you with highest level of security of the sensitive data khatrihitaishi.com does not collect and store any payment related data (Credit/Debit Card and Account details). We redirect you to secure site of our Payment Gateway partners to enter sensitive payment data directly on the interface provided by them.

khatrihitaishi.com uses third party payment gateway and failure in these gateways would be communicated to the users as it is. Extra currency/conversion/charges/deductions/error issues from payment gateway shall not be the responsibility of khatrihitaishi.com

      5. Refund for the amount paid

All membership purchases at khatrihitaishi.com are final. Service Provider does not refund or cancel any membership fees. Membership is co-extensive with the profile. Membership expires as soon as the profile is deleted or terminated, and cannot be reactivated. No refunds will be made in case profile is deleted or inactivated or terminated. Any exceptions to refund policy will be made at the sole discretion of Khatri Hitaishi. Only in situation where user upgrades to a higher package, then Khatri Hitaishi management may decide to adjust the money for unused month(s). No refund will be made if you upgrade in the last month of the membership plan. Refunds, if any, will be made in Indian Rupees and will be processed within 3 weeks. In case of international credit/debit card the Payment Gateway will convert it to equivalent amount in your local currency at the time of refund. The currency conversion rate at the time of refund will be applicable here. In addition, banks and issuing authorities may deduct some additional fee which Service Provider will not be responsible for.

      6. Activation of Package

Ideally, for online payment using Credit Card, Debit Card and Net Banking, the account/membership plan will be activated within 24-48 hours. If you are using check/cheque/draft, then the account/membership plan will be activated within 48 hours after the payment realization in Service Provider account. In case of Public holidays/National Holidays/Bank Holidays or in case of any technical issue in payment clearance this activation may take some more time.

All services which are defined by any Time Period indicated in Months shall imply one month to be equal to 30 days only and for any longer duration services the total duration in days will be the number of months multiplied by 30.

      7. Expiry of Package

Your package will expire once the duration for which you have purchased membership is over. You can renew your package 30 days prior to its expiration to continue accessing the features.

       8. Disputes Arising

All the disputes arising under the Privacy Policy shall be dealt at Lucknow Jurisdiction in accordance with the mechanism stated in Terms of Usage under Jurisdiction and Dispute Resolution clause.

For any further queries regarding making payments or payment that you have already made to khatri Hitaishi, contact our Customer Support.